Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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International Sea Freight Forwarding Job Responsibilities and Operational Processes

International Sea Freight Forwarding Job Responsibilities and Operational Processes

This article provides a detailed summary of the various job responsibilities and operational processes involved in international shipping freight forwarding. By clarifying the functions of each position, it enhances team collaboration and efficient service, ensuring the standardized operation of freight forwarding business. The content covers aspects such as order taking, booking, trucking, customs clearance, and document processing, aiming to offer professional guidance for freight forwarding personnel and improve service quality.

Optimal Strategy for International Shipping Costs

Optimal Strategy for International Shipping Costs

When choosing an international express service, it is essential to consider price, service quality, and safety. Different courier companies excel in different regions and types of goods; for example, DHL is suitable for small packages, UPS is ideal for heavy shipments, TNT performs well in the Middle East, while FedEx is more competitive in Southeast Asia. Selecting the right channel is crucial to ensuring the safety of shipments.

CMA CGM Launches New Spainalgeria Shipping Route

CMA CGM Launches New Spainalgeria Shipping Route

CMA CGM has launched a new route, ALGA 2, connecting Spain and Algeria with weekly sailings. This new service optimizes transport efficiency between the main ports of both countries, enhances the quality of logistics services, and supports the development of bilateral trade.

08/05/2025 Logistics
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Indepth Analysis of San Antonio Port in Chile Key Port Operations and Service Analysis

Indepth Analysis of San Antonio Port in Chile Key Port Operations and Service Analysis

This article provides an in-depth analysis of the basic conditions, facilities, and operational conditions of the Port of San Antonio in Chile. Key characteristics of the port include a maximum draft of 9.75 meters, daytime entry restrictions, and extensive cargo handling facilities, which collectively provide significant support for maritime trade in Chile and neighboring countries.